Shipping policy

Order Processing

Orders are prepared for shipment as soon as they are confirmed. Processing times may vary depending on product availability and warehouse handling.

Shipping Locations

We currently ship to the United States (including Puerto Rico) only. International shipping is not available at this time.

Shipping Times

United States & Puerto Rico: 6–9 business days.

Shipping Costs

Free on all orders.

Shipping Delays

Delivery times may vary due to carrier delays, customs processing, or supplier logistics outside of our control.

Multiple Shipments

Your order may arrive in separate packages if items ship from different warehouses. This does not affect your shipping cost.

Tracking Information

Once your order ships, you will receive a tracking number. Tracking updates may take 24–72 hours to appear depending on the carrier. If tracking shows no movement after several days, contact us through our Contact Form.

Delays & Exceptions

We are not responsible for delays caused by:

carrier issues
weather conditions
customs processing
incorrect or incomplete addresses

If an order is returned due to an incorrect address, the customer is responsible for reshipment costs.

Lost or Stolen Packages

If a package is marked as delivered but you did not receive it:

Check with neighbors or building management
Wait 24–48 hours (carriers sometimes mark early)
Contact the carrier directly

If still unresolved, contact us through our Contact Form. We will assist you, but we cannot guarantee replacements for packages confirmed as delivered.