Refund policy

Returns

We accept returns within 30 days of delivery for items that are new or slightly used, clean, undamaged, and in resellable condition. All returns must be approved before being shipped back to our warehouse partners.

Items not eligible for return include:

Pet beds that have been opened or used
Toys with signs of use, saliva, or wear
Bowls and feeders that have had contact with food or water
Items with hair, odors, stains, or visible use
Final‑sale items from designated collections

These items cannot be resold for hygiene and safety reasons.

Exchanges

We accept exchanges within 30 days for items in new or slightly used condition. To request an exchange, contact us with your order number and the item you would like to exchange.

Return Process

To request a return, contact us with your order number and reason for return. Once approved:

We issue a Return Authorization (RMA).
We provide the return address and instructions.
The customer ships the item back by mail.
A refund is issued once the item is inspected and confirmed to be in acceptable condition.

Return Shipping

Customer pays return shipping for unwanted or change‑of‑mind returns.
We cover return shipping only if the item arrived damaged, defective, or incorrect.

Return Label

Return labels are the customer’s responsibility, unless the item arrived damaged or incorrect.

Damaged or Incorrect Items

If your item arrives damaged or incorrect, contact us within 48 hours with photos or video. Most damaged items do not need to be returned.

Refunds

Refunds are issued to the original payment method within 5 business days after the returned item is inspected and approved. Bank processing times may vary.