Terms of Service

Overview

This website is operated by BNH Pets. By visiting our site and/or purchasing something from us, you agree to be bound by these Terms of Service, including all policies referenced here. These Terms apply to all users of the site.


1. Online Store Terms

By using this site, you confirm that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorized purpose.

2. General Conditions

We reserve the right to refuse service to anyone for any reason at any time. Your content (excluding credit card information) may be transferred unencrypted over various networks.

3. Accuracy, Completeness & Timeliness of Information

We are not responsible if information on this site is not accurate, complete, or current. Product descriptions, pricing, and availability may change without notice.

4. Modifications to the Service and Prices

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the service at any time.

5. Products or Services

Certain products may be available exclusively online. We make every effort to display product colors and details accurately, but we cannot guarantee exact representation on all screens.

Some items may be marked as Final Sale and are not eligible for returns.

6. Order Processing & Dropshipping

BNH Pets fulfills orders using third‑party suppliers. By purchasing from our store, you acknowledge and agree that:

  • Orders may ship from different locations, depending on supplier availability.

  • Shipping times may vary based on the supplier’s processing and fulfillment schedule.

  • Returns must follow the supplier’s approval process, including condition requirements and return authorization.

  • Cancellations are only possible before the supplier processes the order. Once an order is in fulfillment, it cannot be canceled.

7. Billing & Account Information

We reserve the right to refuse any order. You agree to provide current, complete, and accurate purchase and account information.

8. Third‑Party Tools & Services

We may provide access to third‑party tools or services. We are not responsible for their content, performance, or policies.

9. User Comments & Submissions

If you send comments, reviews, or suggestions, you grant us the right to edit, copy, publish, or use them without restriction.

10. Personal Information

Your submission of personal information is governed by our Privacy Policy.

11. Errors, Inaccuracies & Omissions

Occasionally there may be errors in product descriptions, pricing, promotions, shipping charges, or availability. We reserve the right to correct these at any time.

12. Prohibited Uses

You are prohibited from using the site for:

  • Fraudulent activity

  • Harassment or abuse

  • Uploading viruses or malicious code

  • Violating intellectual property rights

13. Disclaimer of Warranties

We do not guarantee that the service will be uninterrupted, timely, secure, or error‑free.

14. Limitation of Liability

BNH Pets is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our products or services.

15. Indemnification

You agree to indemnify and hold harmless BNH Pets from any claim or demand arising from your breach of these Terms.

16. Severability

If any provision of these Terms is found unlawful or unenforceable, the remaining provisions will remain in effect.

17. Termination

These Terms are effective unless terminated by either you or us. You may stop using the site at any time.

18. Entire Agreement

These Terms, along with our Return Policy and Shipping Policy, constitute the entire agreement between you and BNH Pets.

19. Governing Law

These Terms are governed by the laws of the United States and Puerto Rico.

20. Contact Information

For any questions regarding the Terms of Service, please contact us through our Contact Form or by email at support@bnhpets.com.