Return Policy
Returns
We accept returns within 30 days of delivery for items that are new, unused, and in their original packaging. All returns must be approved before being shipped back to our warehouse partners.
Items not eligible for return include:
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Pet beds that have been opened or used
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Toys with signs of use, saliva, or wear
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Bowls and feeders that have had contact with food or water
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Items with hair, odors, stains, or visible use
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Final‑sale items from designated collections
These items cannot be resold for hygiene and safety reasons.
Return Process
To request a return, contact us with your order number and reason for return. Once approved:
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We issue a Return Authorization (RMA).
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We provide the return address and instructions.
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The customer ships the item back.
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A refund is issued once the item is inspected and confirmed to be unused and in original condition.
Return Shipping
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Customer pays return shipping for unwanted or change‑of‑mind returns.
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We cover shipping only if the item arrived damaged, defective, or incorrect.
Damaged or Incorrect Items
If your item arrives damaged or incorrect, contact us within 48 hours with photos or video. Most damaged items do not need to be returned.
Refunds
Refunds are issued to the original payment method after the returned item is inspected and approved. Processing times may vary depending on your bank.
Cancellations
Orders can only be canceled before they are prepared for shipment. Once shipped, the order must follow the standard return process.